Our Manufacturer Warranty only goes to the person by whom the purchase was made under.
Maintenance, repair, sizing or other service performed by someone other than Modern Gem Jewelry will nullify your Manufacturer Warranty.
Fine & High Jewelry are not unbreakable to normal wear or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. Your warranty does not cover for damages caused due to normal wear , loss of stone, loss of product or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.