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FAQS

 

WHY SHOULD I BUY FROM MODERN GEM JEWELRY

We are one of the very few large internet jewelers to have a huge variety of precious gemstones and master jewellers with decades of experience of fine gemstone expertise. Further, we offer direct from the manufacturer pricing, so you are likely buying at prices that are at least 30-40% less than any of our competitors. We stand behind our ability to offer the best value on fine jewelry on the internet Also, as we manufacture our own jewelry, you are able to customize any piece with the metal, style and gemstone of your choice. You aren't left out if you are on a budget. Our expertise jewelers will always give you a piece that best suits your budget and still never compromising on quality.

WHERE IS YOUR JEWELRY MADE?

The large majority of our jewelry is made in Hong Kong, Shenzhen & Tokyo.

HOW MUCH IN MY PIECE GOING TO COST ME ?

Unlike other jewelers and jewelry stores, each piece of jewelry we produce starts off as a brand new idea.Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind. The easiest way to get an estimate on your piece is to start a consultation with us. With just a bit of information, we can usually provide you with an estimate very quickly. Once we have the finer details, we can offer you a proposal with an exact price.

HOW LONG DOES IT TAKE TO GET MY PIECE CUSTOMIZED ?

Typically, your custom piece will be in your hands 2-3 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:

Design:
As long as it takes for you to tell us it's perfectWhen it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.

Production:
Approximately 2 weeks Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you.

Shipping:
  • We offer free international shipping. Anytime, Anywhere.
  • We ship through Fedex or DHL to ensure secure shipping. All shipments are insured.
  • You will receive a tracking number for your package so that you can keep track of its progress.
  • Please allow us 1-7 days for handling of your item.
  • Ready to ship Items will be shipped within 48 hours after payment is collected. Please note this does not include weekend checkouts.
  • Ready to ship items paid for on weekends will be shipped on Monday. We can only send orders to a home or work address, unfortunately we can not send to PO boxes.
  • Packages must be signed for by an adult upon arrival.In office pick up can be arranged. Call or email us to set up a pick up at our most convenient location.

WHAT DETERMINES THE PRICE OF THE SETTING

A setting fee is assessed based on the size of the diamond and the metal type used to secure the diamond or gemstone in the mounting.

DO YOU HAVE RETAIL STONES

Modern Gem Jewelry does not operate on retail locations, but operates under offices based in Hong Kong, Guangzhou and Tokyo . This allows us to cut overhead costs and focus exclusively on quality and service - providing you with a high quality product at a much better value than your local jewelry store. Rather than have an expensive showroom, we prefer to pass the savings on directly to you.

WHAT IF I HAVE A QUESTION ABOUT MY ORDER AND WANT TO CHANGE?

For questions about your order, call Customer Service at + 86 18465391323, 24 hours a day, 7 days a week, or send an e-mail to support@moderngemjewelry.com. You will need your order number and email address and contact number to proceed your request.

HOW DO I MEASURE MY FINGER SIZE ?

There are several methods available to determine your ring size

MEASURE YOUR FINGER WITH A RULER
  1. Get a non-stretchy string or paper about 6" long and 1/4" wide.
  2. Wrap around the base of your finger. It has to fit snug, but not too tight.
  3. Mark the point on the string/paper where it overlaps forming a circle.
  4. Compare the length of the string/paper to the chart.
  5. That is your ring size.

*If you are between sizes, order a larger size.

CAN YOU ENGRAVE MY RING ?

While other competitors in the industry charge per letter or character to engrave in your jewelry, Here at Modern Gem Jewelry, we'd be happy to personalize your ring with an inscription for FREE.
Its all part of your custom experience.

WHAT IF I NEED MY RING RESIZED ?

We offer one free ring resizing within the first year. The customer is only responsible for shipping.

CAN I COMBINE MULTIPLE COUPONS/DISCOUNTS/FREE GIFTTS ON MY ORDER ?

No. Multiple coupons/discounts/free gifts cannot be combined for a single order.

WHATS THE DIFFERENCE BETWEEN "NATURAL GEMSTONES" & "LAB CREATED-GEMS"

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.

WHAT COLORED GEMSTONES ARE CONSIDERED PRECIOUS ?

In regards the so-called « precious stones », only four prevail: diamonds, rubies, emeralds and sapphires. Sometimes you will can see that a pearl, an opal or a jade are listed as a precious gemstone, but more often they are considered semi-precious. Traditionally, these four precious stones have been the most expensive and sought after stones.

WHAT DETERMINES THE PRICE OF A GEMSTONE ?

Gemstones are pieced from mineral crystals, cut and polished in different shapes and sizes and mostly used for adornment, jewellery and decoration. There are a few things to focus on when finding the value of your gemstones according to our gemstone experts:

1. Durability
No matter how beautiful and unique a gemstone looks, one of its most important characteristics is its ability to endure. After all, does it really matter how beautiful your gemstone might be if it’s not going to last? But don't be fooled, there is more to durability than just hardness. Cleavage, for example, is the tendency of a gem to break apart when struck. Perhaps surprisingly, although diamond may be one of the hardest gems, it is not necessarily one of the most durable. Ruby and sapphire, on the other hand, may not be as hard as diamond but have no cleavage and therefore can be consider overall more durable.

2. Rarity
People like being unique, one-of-a-kind and the same goes for the items they own. This makes it easy to understand why we’re attracted to rare and scarce gemstones. It can feel exciting and special to be wearing a gemstone which very few other people own. Some of the rarest gemstones include tanzanite, a bold blue variant of the mineral zoisite and found only in Tanzania, and alexandrite, the colour-changing stone discovered in Russia.

3. Acceptability
Almost conversely to the above, fashion trends and developments also play an important role in determining the value of different gemstones. Certain gems are extremely popular for specific occasions, for example diamonds on engagement rings. And seasonal trends and fashionable colours can also influence what is considered what is 'in style.' For example, the last decade or so has seen a comeback of colour and creativity in high jewellery trends, pushing stones like turquoise, lapis and coral, back into popularity. Of course, it’s not only about fashion, but also about personal taste and preferences.4. BeautyLast, but not least, is the beauty factor. Beauty is so subjective to every individual - what one might find beautiful is different from what someone else might think. It's true that beauty is in the eye of the beholder, so it’s all about finding the right gemstone for you. As with almost any other item in the world, gemstones are worth whatever someone is willing to pay. It’s just about finding the right buyer!

ARE THE COLORS OF THE GEMS I SEE ON THE SCREEN ACCURATE?

They are as accurate as we are able to display them. We strive to represent each gem as true to life as possible but occasionally due to how some stones react under different lighting situations and the limitations of the cameras and other technology used, it is possible that there might be slight variations between the images you see on the screen and the gem in the hand. There are subtleties of light and colour in gems that can be so very hard to capture, however we do the very best we can.
Another thing to remember is that different screens can show colours differently depending on the settings applied.What we are sure of is that if you like the picture, you will love the gem! The gemstone is always brighter, livelier and more beautiful then we are able to capture with a photograph.
Make an appointment with by sending us an email at sales@moderngemjewelry.com or hit the live chat button to reach our online support for lively images under normal day setting if interested.

I WOULD LIKE TO PURCHASE A HEAVY AMOUNT OF YOUR STOCKS, ARE THERE ANY DISCOUNTS?

Yes. We do offer trade discounts to jewelers or anyone is interested who purchases over a certain amount.Please contact us for more information at sales@moderngemjewelry.com or contact our online staff by hitting the live chat button

WHAT TYPE OF PAYMENTS DO YOU ACCEPT ?

PayPal, Wechat Pay, Alipay , as well as Western Union & Bank Transfer. If you have a payment method that best suits you and is not listed above please contact our customer service department via email sales@moderngemjewelry.com or hit the live chat button to reach our online support if you have any additional questions.

WILL MY PERSONAL INFORMATION BE SHARED WITH THIRD-PARTIES ?

Absolutely No. We keep your information 100% private & confidential.

WHAT SERVICES ARE INCLUDED IN YOUR LIFETIME WARRANTY?

With our lifetime warranty, you get free cleaning, re-polishing, prong tightening and re-rhodium plating services.

DO YOU OFFER WARRANTY?

We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.

Lifetime Manufacturer Warranty
We guarantee our workmanship and take responsibility for any structural defects.

Certificate of Authenticity
All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement.

WHERE DO YOU SHIP TO ?

Currently, we ship to 60+ countries worldwide with the following terms & conditions:

  • Modern Gem Jewelry offers free shipping to over 64 countries.
  • Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
  • All returns/exchanges from International destinations are to be shipped by customers at their cost with full value insurance of all items being returned. Any import duty required to be paid by Modern Gem Jewelry for such returns will be deducted from the refund to be processed for the customer.

There are a handful of countries we don’t ship to, either due to restrictions from our shipping providers or customs regulations at the shipping destination. To see if your country qualifies, contact customer care at sales@moderngemjewelry.com or hit the live chat button for instant support.

CAN I SHIP TO AN ADDRESS OTHER THAN MINE ?

Yes.

HOW LONG AFTER I ORDER WILL MY ITEM BE SHIPPED ?

Shipping: 
    • Modern Gem Jewelry offers free shipping to over 64 countries.
    • We ship through Fedex or DHL to ensure secure shipping. All shipments are insured. 
    • You will receive a tracking number for your package so that you can keep track of its progress
    • Please allow us 1-7 days for handling of your item.
    • Ready to ship Items (such as loose gemstones & other jewelry) will be shipped within 48 hours after payment is collected. Please note this does not include weekend checkouts.
    • Ready to ship items paid for on weekends will be shipped on Monday.
    • Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
    • We can only send orders to a home or work address, unfortunately we can not send to PO boxes.
    • Packages must be signed for by an adult upon arrival.
    • In office pick up can be arranged. Call or email us to set up a pick up at our most convenient location.
    • There are a handful of countries we don’t ship to, either due to restrictions from our shipping providers or customs regulations at the shipping destination. To see if your country qualifies, contact customer care at sales@moderngemjewelry.com or hit the live chat button for instant  
  • WHAT IF I NEED AN ITEM SOONER THAN THE DATE STATED?

    We will do all it takes to meet your demands.Please contact our customer service department @ sales@moderngemjewelry.com or hit the live chat button for instant help if you have any additional questions.
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