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Safe Shipping

THANK YOU FOR TAKING THE TIME & EXTRA EFFORT TO VISIT OR POLICY PAGE. HERE AT MODERN GEM JEWELRY, WE BELIEVE YOUR HAPPINESS & SATISFACTION IS OUR GREATEST PRIORITY. 

THE MAIN AIM OF THIS PAGE IS TO GIVE YOU ALL ANSWERS TO POSSIBLY ANSWERS TO ALL THE MOST IMPORTANT QUESTIONS REGARDING YOUR SHOPPING EXPERIENCE HERE AT MODERN GEM JEWELRY.

IT IS ESSENTIAL TO US THAT EVERYTHING FROM START TO END IS CLEAR AND SATISFACTORY. SO PLEASE READ CAREFULLY THE DETAILS BELOW, IF YOU NEED FURTHER ASSISTANCE, PLEASE DON’T HESITATE TO CONTACT OUR HELP TEAM, WHO ARE READY TO ASSIST YOU WITH ANY QUESTION AND QUERIES YOU MAY HAVE.

support@moderngemjewelry.com OR +86 18565391323

    SHIPPING AND COSTS
  • Modern Gem Jewelry offers free shipping to over 64 countries.
  • We ship through Fedex or DHL to ensure secure shipping. All shipments are insured. 
  • You will receive a tracking number for your package so that you can keep track of its progress
  • Please allow us 1-7 days for handling of your item.
  • Ready to ship Items will be shipped within 48 hours after payment is collected. Please note this does not include weekend checkouts.
  • Ready to ship items paid for on weekends will be shipped on Monday.
  • Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
  • We can only send orders to a home or work address, unfortunately we can not send to PO boxes.
  • Packages must be signed for by an adult upon arrival.
  • In office pick up can be arranged. Call or email us to set up a pick up at our most convenient location.
There are a handful of countries we don’t ship to, either due to restrictions from our shipping providers or customs regulations at the shipping destination. To see if your country qualifies, contact customer care at sales@moderngemjewelry.com or hit the live chat button for instant
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