THANK YOU FOR TAKING THE TIME & EXTRA EFFORT TO VISIT OR POLICY PAGE. HERE AT MODERN GEM JEWELRY, WE BELIEVE YOUR HAPPINESS & SATISFACTION IS OUR GREATEST PRIORITY. 

THE MAIN AIM OF THIS PAGE IS TO GIVE YOU ANSWERS TO POSSIBLY ANSWERS TO ALL THE MOST IMPORTANT QUESTIONS REGARDING YOUR SHOPPING EXPERIENCE HERE AT MODERN GEM JEWELRY.

IT IS ESSENTIAL TO US THAT EVERYTHING FROM START TO END IS CLEAR AND SATISFACTORY. SO PLEASE READ CAREFULLY THE DETAILS BELOW; IF YOU NEED FURTHER ASSISTANCE, PLEASE DON’T HESITATE TO CONTACT OUR HELP TEAM, WHO ARE READY TO ASSIST YOU WITH ANY QUESTIONS AND QUERIES YOU MAY HAVE.
support@moderngemjewelry.com OR +86 18565391323

 

EXCHANGES, RETURNS, AND REFUNDS

 

  • We accept returns for 14 days from the day you receive your item. 
  • Please note that ONLY ready-to-ship items & loose gemstones can be returned.
  • We take genuine pride in our craft and will go to great lengths to ensure that the piece you receive is precisely what you want, and we won’t begin production until we get your approval of all the design details. Because each piece is custom-made, items cannot be returned for a refund, and projects cannot be canceled once production has started. If you are unhappy with any aspect of your item upon receiving it, reach out, and our team will work with you to resolve the issue to the best of our abilities.

Returns are accepted as long as the following conditions are met:

  • The item is returned in its original condition.
  • The item is returned with its original certificate. If the certificate is missing, the customer will be charged the price of a new one.
  • We offer free return shipping for our Hong Kong & Mainland China customers.
  • Unfortunately, for international returns, we do not offer free return shipping. When the item is returned, the buyer WILL need to pay for all freight expenses, including customs charges, taxes, and others.
  • Items must be UNUSED and must come in their original package(certificates, original boxes must all be intact with no damages upon arrival)
  • In cases where items are returned with extra defects, lost certificates, boxes, or things is proclaimed used or damaged by our team, a reasonable amount will be valued and deducted from your initial cost. 
  • All returned items are insured and shipped via secured shipping options (DHL or FedEx)
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