Returns & Exchanges
THANK YOU FOR TAKING THE TIME & EXTRA EFFORT TO VISIT OR POLICY PAGE. HERE AT MODERN GEM JEWELRY, WE BELIEVE YOUR HAPPINESS & SATISFACTION IS OUR GREATEST PRIORITY.
THE MAIN AIM OF THIS PAGE IS TO GIVE YOU ALL ANSWERS TO POSSIBLY ANSWERS TO ALL THE MOST IMPORTANT QUESTIONS REGARDING YOUR SHOPPING EXPERIENCE HERE AT MODERN GEM JEWELRY.
IT IS ESSENTIAL TO US THAT EVERYTHING FROM START TO END IS CLEAR AND SATISFACTORY. SO PLEASE READ CAREFULLY THE DETAILS BELOW, IF YOU NEED FURTHER ASSISTANCE, PLEASE DON’T HESITATE TO CONTACT OUR HELP TEAM, WHO ARE READY TO ASSIST YOU WITH ANY QUESTION AND QUERIES YOU MAY HAVE.
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EXCHANGES, RETURNS AND REFUNDS
- We accept returns for 14 days from the day you receive your item. No questions asked. No need to explain.
- Please note that ONLY ready to ship items & loose gemstones can be returned.
- We take true pride in our craft and will go to great lengths to ensure that the piece you receive is exactly what you want, and we won’t begin production until we get your approval of all the design details. Because each of our pieces is custom made, items cannot be returned for a refund, and projects cannot be cancelled once production has started. If you are unhappy with any aspect of your item upon receiving it, reach out and our team will work with you to resolve the issue to the best of our abilities.
Returns are accepted as long as the following conditions are met:
- The item is returned in its original condition.
- The item is returned with its original certificate. If the certificate is missing the customer will be charged the price of a new one.
- We offer free return shipping for our Hong Kong & Mainland China customers.
- For international returns we unfortunately can not offer free return shipping.
- We ask that you ONLY return the item via secure shipping option (DHL or FEDEX)