WHY SHOULD I BUY FROM MODERN GEM JEWELRY

We are among the few internet jewelers with a wide variety of precious gemstones and master jewelers with decades of experience in fine gemstone expertise. With our jewelry manufactured in-house, we stand behind our jewelry to offer you the best value for your money on the internet. You can customize any piece with the metal, style, and gemstone of your choice. You aren't left out if you are on a budget. Our expertise jewelers will always give you a piece that best suits your budget and still never compromise on quality

WHERE IS YOUR JEWELRY MADE?

HOW MUCH IN MY PIECE GOING TO COST ME?

Unlike other jewelers and jewelry stores, each piece of jewelry we produce starts as a brand-new idea. Because of that, it isn’t easy to know how much a piece will cost without knowing a bit more about the idea you have in mind. The easiest way to estimate your piece is to start a consultation with us. With just a bit of information, we can usually quickly provide you with an estimate. Once we have the more refined details, we can offer you a proposal with an exact price.

DO YOU HAVE RETAIL STORES?

Modern Gem Jewelry® does not operate in retail locations but under Hong Kong, Guangzhou, and Tokyo offices. This model allows us to cut overhead costs and focus exclusively on quality and service - providing you with a high-quality product at a much better value than your local jewelry store. Rather than have an expensive showroom, we prefer to pass the savings on directly to you.

WHAT PAYMENT METHODS ARE ACCEPTED?

IS BUYING ON-LINE SAFE?

HOW LONG DOES IT TAKE TO GET MY PIECE CUSTOMIZED?

Typically, your custom piece will be in your hands 3-4 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:

Design:
As long as it takes for you to tell us it's perfectWhen it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.

Production:
Approximately 3 weeks once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you.

Shipping:

• We offer free international shipping. Anytime, Anywhere.
• We ship through FedEx or DHL to ensure secure shipping. All shipments are insured.
• You will receive a tracking number for your package so that you can keep track of its progress.
•  Ready-to-ship items will be shipped within 48 hours after payment. Please note this does not include weekend checkouts.
•  We can only ship orders to a home or work address, unfortunately we can not send to PO boxes.
• Packages must be signed for by an adult upon arrival.

CAN YOU ENGRAVE MY RING ? 

While other competitors in the industry charge per letter or character to engrave in your jewelry, Here at Modern Gem Jewelry, we'd be happy to personalize your ring with an inscription for FREE. It's all part of your custom experience.

WHAT IF I NEED MY RING RESIZED ?

We offer one free ring resizing within the first year. The customer is only responsible for shipping both ways.

WHAT IF I NEED AN ITEM SOONER THAN THE DATE STATED?

We will do all it takes to meet your demands. Don't hesitate to contact our customer service department support@moderngemjewelry.com or hit the live chat button for instant help if you have any additional questions.

CAN YOU SHIP TO AN ADDRESS OTHER THAN MINE?

Definitely Yes! 

WHAT IF I HAVE A QUESTION ABOUT MY ORDER ?

For questions about your order, call Customer Service at + 86 18565391323, 24 hours a day,  7 days a week, or send an email to support@moderngemjewelry.com. You will need your order number, email address, and contact number to proceed with your request.

 EXCHANGES,RETURNS & REFUNDS ?

• We accept returns for 7 days from the day you receive your item. No questions asked. No need to explain.
• Please note that ONLY ready to ship items & loose gemstones can be returned.
• We take true pride in our craft and will go to great lengths to ensure that the piece you receive is exactly what you want, and we won’t begin production until we get your approval of all the design details. Because each of our pieces is custom made, items cannot be returned for a refund, and projects cannot be cancelled once production has started. If you are unhappy with any aspect of your item upon receiving it, reach out and our team will work with you to resolve the issue to the best of our abilities.
  

Returns are accepted as long as the following conditions are met:

• The item is returned in its original condition.
• The item is returned with its original certificate. If the certificate is missing the customer will be charged the price of a new one.
• We offer free return shipping for our Hong Kong & Mainland China customers ONLY.
• For international returns we unfortunately can not offer free return shipping.
• We ask that you ONLY return the item via secure shipping options such as DHL or FedEX.
• The client is liable for any exra cost (tax, customs charges, etc.) when an item is shipped back. 

HOW DO I PLACE AN ORDER?

 DO YOU OFFER WARRANTY?

We stand behind our jewelry 100%, and we offer a comprehensive set of warranties so that you can purchase with confidence.

Lifetime Manufacturer Warranty
We guarantee our workmanship and take responsibility for any structural defects.

Certificate of Authenticity
All the materials (metals, diamonds, and gemstones) we sell are authentic and correctly specified in your proposal agreement.

WHAT SERVICES ARE INCLUDED IN YOUR WARRANTY?

You get free cleaning, re-polishing, prong tightening, and re-rhodium plating services with our lifetime warranty.

WHERE DO YOU SHIP TO ? 

Currently, we ship to 60+ countries worldwide with the following terms & conditions:

• Modern Gem Jewelry offers free shipping to over 64 countries.
• Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
• Customers will ship all returns/exchanges from International destinations at their cost with full value insurance of all returned items. Any import duty required to be paid by Modern Gem Jewelry for such returns will be deducted from the refund to be processed for the customer.

There are a handful of countries we don’t ship to, either due to restrictions from our shipping providers or customs regulations at the shipping destination. Contact customer care at support@moderngemjewelry.com or hit the live chat button for instant support to see if your country qualifies

HOW LONG WILL IT TAKE FOR MY ITEM TO BE SHIPPED AFTER I ORDER ? 

• Modern Gem Jewelry offers free shipping to over 64 countries.
• We ship through Fedex or DHL to ensure secure shipping. All shipments are insured. 
• You will receive a tracking number for your package so that you can keep track of its progress
• All of our jewelry and made to order, custom-made, and handcrafted specifically for you.  Orders take roughly 3 to 4 weeks from purchase to shipping.
• Labelled Items ( Ready to ship) (such as loose gemstones & other jewelry) will be shipped within 72 hours after payment.
  Please note this does not include weekend checkouts.
• Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
• We can only send orders to a home or work address. Unfortunately, we can not send PO boxes.
• Packages must be signed for by an adult upon arrival.
• There are a handful of countries we don’t ship to, either due to restrictions from our shipping providers or customs regulations at the shipping destination. To see if your country qualifies, contact customer care at support@moderngemjewelry.com or hit the live chat button for instant