Include Popup Delivery Return
SHIPPING AND COSTS
- We offer free international shipping. Anytime, Anywhere.
- We ship through Fedex or DHL to ensure secure shipping. All shipments are insured. You will receive a tracking number for your package so that you can keep track of its progress. Please allow us 1-7 days for handling of your item.
- Ready to ship Items will be shipped within 48 hours after payment is collected. Please note this does not include weekend checkouts. Ready to ship items paid for on weekends will be shipped on Monday.
- We can only send orders to a home or work address, unfortunately we can not send to PO boxes. Packages must be signed for by an adult upon arrival.
- In office pick up can be arranged. Call or email us to set up a pick up at our most convenient location.
EXCHANGES, RETURNS AND REFUNDS
- We accept returns for 14 days from the day you receive your item. No questions asked. No need to explain.
- Please note that ONLY ready to ship items & loose gemstones can be returned.
- We take true pride in our craft and will go to great lengths to ensure that the piece you receive is exactly what you want, and we won’t begin production until we get your approval of all the design details. Because each of our pieces is custom made, items cannot be returned for a refund, and projects cannot be cancelled once production has started. If you are unhappy with any aspect of your item upon receiving it, reach out and our team will work with you to resolve the issue to the best of our abilities.
- See conditions and procedure in our return FAQs