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FAQ

ANSWERS TO YOUR QUESTIONS

General Merchandise Information

HOW MUCH IS MY CUSTOM PIECE GOING TO COST?

Unlike other jewellers and jewellery stores, each piece of jewellery we produce starts off as a brand new idea. Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind. The easiest way to get an estimate on your piece is to start a consultation with us. With just a bit of information, we can usually provide you with an estimate very quickly. Once we have the finer details, we can offer you a proposal with an exact price.

 

WHAT DETERMINES THE PRICE OF A GEMSTONE?

Gemstones are pieced from mineral crystals, cut and polished in different shapes and sizes and mostly used for adornment, jewellery and decoration. There are a few things to focus on when finding the value of your gemstones  according to our gemstone experts:

1. Durability
No matter how beautiful and unique a gemstone looks, one of its most important characteristics is its ability to endure.

After all, does it really matter how beautiful your gemstone might be if it’s not going to last? But don't be fooled, there is more to durability than just hardness. Cleavage, for example, is the tendency of a gem to break apart when struck. Perhaps surprisingly, although diamond may be one of the hardest gems, it is not necessarily one of the most durable. Ruby and sapphire, on the other hand, may not be as hard as diamond but have no cleavage and therefore can be considered overall more durable.

2. Rarity
People like being unique, one-of-a-kind and the same goes for the items they own. This makes it easy to understand why we’re attracted to rare and scarce gemstones. It can feel exciting and special to be wearing a gemstone which very few other people own. Some of the rarest gemstones include tanzanite, a bold blue variant of the mineral zoisite and found only in Tanzania, and alexandrite, the colour-changing stone discovered in Russia.3. Acceptability

Almost conversely to the above, fashion trends and developments also play an important role in determining the value of different gemstones. Certain gems are extremely popular for specific occasions, for example, diamonds on engagement rings. And seasonal trends and fashionable colours can also influence what is considered what is 'in style.' For example, the last decade or so has seen a comeback of colour and creativity in high jewellery trends, pushing stones like turquoise, Lapis and coral, back into popularity. Of course, it’s not only about fashion but also about personal taste and preferences.

4. Beauty
Last, but not least, is the beauty factor. Beauty is so subjective to every individual - what one might find beautiful is different from what someone else might think. It's true that beauty is in the eye of the beholder, so it’s all about finding the right gemstone for you. As with almost any other item in the world, gemstones are worth whatever someone is willing to pay. It’s just about finding the right buyer!

HOW LONG WILL MY JEWELLERY TAKE TO BE MADE ?

Typically, your custom piece will be in your hands 2-3 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:

Design: As long as it takes for you to tell us it's perfect

When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. 

Production: Approximately 2 weeks

Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you.

  

WHAT COLOURED GEMSTONES ARE CONSIDERED PRECIOUS ?

In regards to the so-called « precious stones », only four prevail diamonds, rubies, emeralds and sapphires. Sometimes you will see that a pearl, an opal or jade are listed as a precious gemstone, but more often they are considered semi-precious. Traditionally, these four precious stones have been the most expensive and sought after stones.

WHAT IS THE DIFFERENCE BETWEEN NATURAL & LAB CREATED GEMSTONES ?

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum colour.

 

DO YOU PROVIDE GIFT & JEWELLERY BOXES ?

We pack all of our pieces in jewellery boxes. An outer "gift" box is included to protect the jewellery box. Gemstones are well packaged in small gem boxes. 

 

WHATS THE DIFFERENCE BETWEEN WHITE GOLD, ROSE GOLD & YELLOW GOLD?

The main difference between yellow gold and white gold is that white gold is an alloy of gold and a white metal such as palladium, manganese, or nickel. Like yellow gold, white gold's purity is defined in karats. White gold rings often contain nickel, which provides the strength needed for a durable setting that lasts. 

 

 


My Account

HOW DO I CANCEL MY ORDER?
We're sorry to see you go. Simply call Customer Service at +86 18565391323 and we'll be glad to assist.
Remember, exceptional customer service is available Monday through Friday, 9 am - 10 pm and Saturday 10 am to 10 pm, ET.
WHAT IF I HAVE A QUESTION ABOUT MY ORDER, WANT TO CHANGE IT, OR NEED TO CANCEL IT? 

We're sorry to see you go. Simply call Customer Service at +86 18565391323 and we'll be glad to assist.
Remember, exceptional customer service is available Monday through Friday, 9am - 10pm, and Saturday
10am to 10pm, ET.


GEMSTONES 

ARE THE COLOURS OF THE GEMSTONES I SEE ON MY SCREEN ACCURATE?
We're sorry to see you go. Simply call Customer Service at +86 18565391323 and we'll be glad to assist.
Remember, exceptional customer service is available Monday through Friday, 9 am - 10 pm and Saturday 10 am to 10 pm, ET.
WHAT IF I HAVE A QUESTION ABOUT MY ORDER, WANT TO CHANGE IT, OR NEED TO CANCEL IT? 

We're sorry to see you go. Simply call Customer Service at +86 18565391323 and we'll be glad to assist.
Remember, exceptional customer service is available Monday through Friday, 9am - 10pm, and Saturday
10am to 10pm, ET.


Orders & Ring Sizes

HOW DO I FIND MY RING SIZE?
There are several methods available to determine your ring size

MEASURE YOUR FINGER WITH A RULER

· 1 - Get a non-stretchy string or paper about 6" long and 1/4" wide.
· 2 - Wrap around the base of your finger. It has to fit snug, but not too tight.
· 3 - Mark the point on the string/paper where it overlaps forming a circle.
· 4 - Compare the length of the string/paper to the chart. That is your ring size.

*If you are between sizes, order a larger size.
Ring finger measuring tips:
Make sure your finger is at a normal body temperature -- fingers can shrink or expand when cold or hot. If your knuckle is much larger than your finger’s base, take two separate measurements and choose a size in between. You want a ring to fit over your knuckle, but not be too loose or it will shift around.

CAN YOU ENGRAVE MY RING? 

Yes, we'd be happy to personalize your ring with an inscription for FREE.
Its all part of your custom experience.


Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Wechat Pay, Alipay , as well as  Western Union. If you have a payment method that best suits you and is not listed above please contact our customer service department  by phone or whatsapp +86 18565391323 or email sales@moderngemjewelry.com  if you have any additional questions.

Orders and Returns

HOW DO I PLACE AN ORDER?
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DO I NEED AN ACCOUNT TO PLACE AN ORDER?
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WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
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HOW CAN I CANCEL OR CHANGE MY ORDER?
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HOW DO I TRACK MY ORDER?
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